We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at velmora.shopping04@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at velmora.shopping04@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at velmora.shopping04@gmail.com.

Return & Refund Policy

Effective Date: 5 September 2026

Thank you for shopping with Velmora Shopping. We want you to have a smooth and reliable shopping experience. This Return & Refund Policy explains when products purchased through our online store may be returned, exchanged, or refunded.

By placing an order with Velmora Shopping, you acknowledge and agree to the terms of this policy.

1. Eligibility for Returns

You may request a return or replacement if the product:

• Is defective, damaged, or not in usable condition when received.

• Is different from the product you ordered.

• Is materially different from the description, specifications, or features advertised on our website.

• Is missing essential parts or accessories that were included in the product listing.

• Is delivered in a condition that does not conform to the applicable order or product description.

Where applicable under Indian consumer-protection requirements, Velmora Shopping will not refuse to take back eligible goods or refuse an appropriate refund merely because the product has a defect, deficiency, is spurious, does not match the advertised characteristics/features, or otherwise falls within applicable consumer-protection requirements.

2. Return Request Period

Please contact us within 7 days of delivery if you receive a defective, damaged, incorrect, or materially misdescribed product.

For products for which a different return period or warranty is specifically stated on the product page, the product-specific terms will apply.

To request a return, please contact us using the contact details provided on our website and provide:

• Order number

• Customer name

• Reason for the return

• Photographs/video showing the issue, where reasonably required

• Photographs of the packaging and shipping label, where relevant

We may request reasonable information to verify the return request.

3. Product Condition

Unless the product is defective, damaged, incorrect, or otherwise eligible for return under applicable law:

• The product should be unused.

• It should be returned with its original packaging, tags, accessories, manuals, and other items supplied with the order.

• The product should not have been damaged through misuse, alteration, or improper handling after delivery.

Certain products may be non-returnable for legitimate reasons such as hygiene, health protection, personalization, perishability, or where the product listing clearly states specific return restrictions, subject always to applicable law.

4. Damaged Products

If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery, with photographs/video of the package and product.

The 48-hour notification request is intended to help us investigate shipping damage and does not limit any rights or remedies available to you under applicable law.

5. Wrong Product

If you receive a product that is different from what you ordered, please contact us within the applicable return period.

After verification, we may arrange:

• A replacement with the correct product; or

• A refund where replacement is unavailable or otherwise appropriate.

Where the incorrect product was supplied by us or our fulfillment partner, you will not be charged a return shipping fee for the eligible return.

6. Defective or Misdescribed Products

If a product is defective, deficient, spurious, or materially different from its advertised description/specifications, please contact us with details of the problem.

After verification, we may provide an appropriate remedy, which may include:

• Replacement;

• Repair, where applicable;

• Refund; or

• Another remedy available under applicable law.

7. Change-of-Mind Returns

Unless expressly stated otherwise on the relevant product page, Velmora Shopping does not promise a change-of-mind return for every product.

Where a product is offered with a voluntary change-of-mind return option, the applicable conditions, return period, exclusions, and return-shipping charges will be clearly stated on the product page or at checkout.

Nothing in this section is intended to exclude or restrict any consumer right that cannot legally be excluded.

8. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not always be possible. In such cases, you may need to follow the applicable return process after delivery.

If we cancel an order because the product is unavailable or because we are unable to fulfill the order, any amount paid by you for the cancelled order will be refunded through the applicable payment method, subject to the applicable payment provider's processing procedures.

9. Refunds

Once an eligible return has been received and approved, we will initiate the applicable refund.

Refunds will generally be made to the original payment method used for the purchase, where technically and legally possible.

Depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider, the amount may take additional time to appear in your account.

If a replacement is agreed instead of a refund, the replacement will be processed after the return is verified.

10. Return Shipping Charges

For eligible returns involving defective, damaged, incorrect, or materially misdescribed products, Velmora Shopping will bear or arrange the applicable return shipping cost, subject to the circumstances of the case.

For voluntary returns that are not due to a defect, damage, incorrect product, or other issue attributable to Velmora Shopping, any applicable return shipping charges will be communicated before the return is processed.

11. Refund Deductions

Where permitted by applicable law and clearly disclosed in the applicable return terms, reasonable deductions may apply for issues such as:

• Non-returnable shipping charges;

• Customer-requested additional services;

• Damage caused by misuse or improper handling by the customer; or

• Other charges that are legally recoverable and applicable to the transaction.

No deduction will be made in a manner that unlawfully restricts a consumer's rights.

12. Return Inspection

Returned products may be inspected to determine whether the reported issue corresponds with the return request and whether the applicable return conditions have been satisfied.

We will not use the inspection process to unlawfully deny a consumer remedy where the consumer is entitled to one under applicable law.

13. Products With Manufacturer Warranty

Some products may be covered by a manufacturer's warranty.

Where applicable, warranty claims may need to be handled according to the manufacturer's warranty terms. This does not affect any consumer rights available under applicable Indian law.

14. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious, fraudulent, or abusive return activity.

This may include repeated claims involving materially different products, intentional damage, falsified evidence, or other misuse of the return system.

Any action taken under this section will be subject to applicable law and will not unlawfully restrict legitimate consumer rights.

15. Grievance Redressal

If you have a complaint regarding an order, return, refund, product, delivery, or any other issue, please contact our customer support/grievance contact provided on our website.

We will acknowledge and process consumer grievances in accordance with applicable requirements.

Grievance Officer: [Name]

Email: [Your grievance email]

Phone: [Your phone number]

Business Address: [Your registered business address]

Please ensure that the grievance contact details published on your website are kept accurate and up to date.

16. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any rights or remedies available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable amendments, or any other applicable law in India.

Where applicable law provides a consumer with a right or remedy that is more favorable than this policy, the applicable law will prevail.

17. Changes to This Policy

Velmora Shopping may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable laws and regulations.

The updated version will be published on this page with the revised effective date.

18. Contact Us

For return, replacement, cancellation, or refund assistance, please contact:

Velmora Shopping
Email: [Your customer support email]
Phone: [Your customer support phone number]
Business Address: [Your registered business address]

We appreciate your trust in Velmora Shopping and are committed to providing a fair and transparent shopping experience.