Shipping policy

Shipping Policy

Effective Date: 5 September 2026

Thank you for shopping with Velmora Shopping. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Locations

Velmora Shopping currently offers delivery within India, subject to product availability and serviceability of the delivery address.

Some remote or restricted locations may not be serviceable by our logistics partners.

If a particular product cannot be delivered to your address, we will inform you as soon as reasonably possible.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, sales, holidays, or unforeseen operational circumstances, processing may take longer.

If there is a significant delay, we will make reasonable efforts to notify you.

3. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are generally:

Standard Delivery: 5–10 business days

Delivery times may vary depending on your location, product availability, courier service, weather, public holidays, and other circumstances beyond our reasonable control.

The delivery estimate is an approximation and is not a guaranteed delivery date unless expressly stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Velmora Shopping may offer free shipping or promotional shipping rates.

Any applicable shipping charges will be clearly communicated before payment is completed.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor the status of your shipment.

Tracking information may take some time to become active after the courier receives the package.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid phone number

Velmora Shopping is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because the address was incorrect or the recipient was unavailable after reasonable delivery attempts, additional shipping charges may apply if the customer requests re-delivery, where permitted by applicable law.

7. Delivery Attempts

Our courier or logistics partner may make multiple delivery attempts depending on its operational procedures.

Please ensure that someone is available to receive the order at the provided delivery address.

If the courier is unable to deliver the package, the shipment may be returned to the sender.

8. Delayed Deliveries

Occasionally, deliveries may be delayed because of circumstances such as:

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Transportation disruptions;

  • Courier operational issues;

  • Incorrect address information;

  • High order volumes;

  • Government restrictions;

  • Local disruptions; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to assist you in tracking and resolving delivery delays.

9. Lost or Missing Shipments

If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may investigate the matter with the relevant courier or logistics provider.

Depending on the circumstances and applicable law, we may provide an appropriate resolution, which may include replacement or refund.

10. Damaged Packages

If your package appears visibly damaged when delivered, we recommend:

  1. Taking photographs or video of the package before opening it.

  2. Taking photographs of the product and packaging after opening.

  3. Contacting Velmora Shopping as soon as possible.

Please refer to our Return & Refund Policy for information about defective, damaged, incorrect, or materially misdescribed products.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us with your order number and relevant photographs/videos.

After verification, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

12. Multiple Products in One Order

If your order contains multiple products, they may be shipped separately depending on product availability, warehouse location, supplier, or logistics arrangements.

You may therefore receive more than one package and/or separate tracking numbers for the same order.

13. Dropshipping Fulfillment

Some products sold through Velmora Shopping may be fulfilled by third-party suppliers or fulfillment partners.

Where applicable, products may be dispatched from different warehouses or locations.

This may result in different delivery times or separate shipments for products purchased in the same order.

We remain responsible for communicating applicable order and delivery information to customers and for providing remedies required under applicable law.

14. International Shipping

Unless expressly stated on the relevant product page or checkout page, Velmora Shopping does not currently offer international shipping.

If international shipping becomes available in the future, additional terms relating to customs duties, taxes, import requirements, and delivery will be provided before the order is completed.

15. Cash on Delivery

Where Cash on Delivery (COD) is offered, availability may depend on the customer's location, product, order value, and courier serviceability.

COD orders may be subject to verification before dispatch.

Velmora Shopping reserves the right to restrict COD availability where reasonably necessary to prevent fraud or abuse, subject to applicable law.

16. Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not always be possible and the customer may need to follow the applicable return process after delivery.

Please refer to our Return & Refund Policy for further information.

17. Shipping Communication

By placing an order, you agree that we may contact you regarding your order, including:

  • Order confirmation;

  • Payment confirmation;

  • Dispatch notification;

  • Tracking information;

  • Delivery updates;

  • Delivery issues; and

  • Customer-service communications.

Such communications may be sent through email, SMS, WhatsApp, phone, or other appropriate channels, subject to applicable law and our Privacy Policy.

18. Customer Support

If you have questions regarding your shipment, please contact us:

Velmora Shopping

Email: vemora.shopping04@gmail.com
Business Address: Uttar Pradesh, India

Please include your order number when contacting us about an existing order.

19. Changes to This Shipping Policy

Velmora Shopping may update this Shipping Policy from time to time to reflect changes to our logistics arrangements, services, or applicable laws.

The updated policy will be published on this page with the revised effective date.

20. Applicable Law

This Shipping Policy is intended to operate in accordance with applicable laws and regulations of India, including applicable consumer-protection and e-commerce requirements.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted.

Last Updated: 5 September 2026

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